FAQ’s & Refund Policy

What if I am late for class?
It is the student’s responsibility to be on time for all class sessions. The MSF curriculum requires that the student be present for all components of the course and may not miss any portion of the training. A student’s class reservation is only held until the start time of the class session. If a student is not present at the designated start time of the class, they forfeit their seat and it may be awarded to a “stand-by” student who may be present. No refund or free replacement class will be given to the student who misses the start of their class.

What if I have an emergency and can’t finish the course?
As per the MSF curriculum requirements, no portion of the training can be missed or skipped. If a student cannot finish the course during the scheduled days/times, they will be considered to have “dropped” the course. The student is not given a refund or free class. If the student wants to complete the training, they will have to re-register, pay and start over.

What if I am dismissed from class?
If it is determined that a student’s safety or the safety of the class is at risk, the student must be dismissed by the Rider Coaches. If a student is dismissed from class, the student is considered to have failed the course and there is no refund offered. The student can pay to re-take the course at the same location or any other location offering the MSF Basic Rider Course, or the student may choose to make arrangements for private training. Private training is offered at Balance Dynamics at an additional cost to the student.

What if I need to cancel my reservation?
The state does not allow refunds to be issued for this class.  If the student cancels the class for any reason, they are considered a no-show and no refund or replacement class is given.

What if I need to change to another class date?
If the student needs to change class dates more than 1 week prior to the start of the class, the change to another available class during the same riding season will be accommodated if possible and at no charge. If notice of less than 7 days is given, a change to a later class can only be accommodated if the seat in the class is filled by another student and a processing fee of $50 is paid. Once a change is made, it is solely the responsibility of the student to show up on the new class date and the same terms will apply to the new class.

Do I need a motorcycle to take the course?
For the Basic and the Returning Rider Courses, you ride our motorcycle. The motorcycles provided range from 125cc to 300cc.  We also have scooters.  Please request a scooter in the remarks during registration.  If you would like to ride your own motorcycle, it must be under 500cc, be street legal and you must show your license, registration and proof of insurance.

Do I need my temps?
For the BasicRider – If you are a resident of Kentucky or Indiana, you do not need your temporary permit in order to take the class.  In order to meet the licensing requirements,  Ohio residents are required to have their temporary permit before taking the on-cycle portion of the class. The Returning Rider and Experienced Rider Courses – Kentucky, Ohio and Indiana residents are permitted to take the Experienced Rider Course if they have a Learner’s Permit. 

If I live in Ohio or Indiana, is the waiver card still good for my endorsement?
Yes.  There is reciprocity for Ohio and Indiana.  We will give you the Kentucky Completion Card and a certification letter (with instructions) addressed to your State’s Program Coordinator..  You will send (email) that letter, your KY card and copies of your Driver’s and Temporary Licenses to your State’s Coordinator who, then, will issue and send your state’s Waiver card directly to you in the mail.  However, you do not need to wait as you can get your endorsement as soon as Ohio puts it into their system, usually within a couple hours. 

What happens if it rains?
Please show up at the appropriate class time as training is conducted rain or shine.  However, if the weather becomes severe, we will continue activities indoors and then will continue on the range as soon as the weather subsides.  If it becomes apparent that we will not be able to conduct the on-cycle portion, we will reschedule the portion we were unable to complete during the upcoming week (evenings) or other make-up day as agreed by the instructors and students.  We will make every effort to work together to complete the course.

What if I can’t make it to the class for which I’m scheduled?
For the BRC – If you give us at least 7 days notice we will reschedule you for another date in the future.   If less than 7 days notice is given, we cannot guarantee that rescheduling is an option, although we will make every effort to accommodate.  If a replacement is not found, you will be considered a no-show and a refund will not be issued.  This is a licensing class and we are required to follow very strict curriculum and contract requirements.  Currently, the Commonwealth of Kentucky does not permit us to issue any refunds, regardless of reason.
For the BRC2 – No refunds are issued and we cannot reschedule you for another class date in the future. Please make sure you can attend the class before you register for it.

What else do I need?
For the riding portion of the course, you must wear a DOT compliant 3/4 or full faced helmet, eye protection, long, non-flare pants made of denim or equivalent or more durable material, over-the-ankle footwear (leather preferred over cloth or canvas), full-fingered gloves, preferably leather, a long sleeve shirt or jacket.  Rain gear is optional but the class will be conducted in the rain so, if it rains, you’ll get wet if you don’t have any.